Service + Solidarity Spotlight: CWA Passenger Service Agents Bring Attention to Passenger Rage Incidents and Encourage Civility in a New Ad

Working people across the United States have stepped up to help out our friends, neighbors and communities during these trying times. In our regular Service + Solidarity Spotlight series, we’ll showcase one of these stories every day. Here’s today’s story.

Members of Communications Workers of America (CWA) Local 6001 who work as airline passenger service agents in Texas released a digital ad campaign ahead of the holiday travel season to raise awareness about the increase in passenger rage incidents and to encourage civility among passengers. The ads are currently running on Facebook and Instagram.

Incidents of passenger rage, including physical and verbal assault directed toward passenger service agents, have been steadily increasing, but gaps in enforcement of federal law means that abusive passengers are often not held accountable for their behavior in airports. Watch and share this ad with friends, co-workers and family members, and encourage all passengers to be patient and understanding during one of the busiest travel seasons of the year.